At PLANIT TRAVEL, I manage corporate travel operations for international business clients and government institutions, including complex itineraries within client policies and budgets. I handle ticketing from quotations and issuance through reissues, exchanges, refunds, and cancellations using Amadeus GDS and NDC platforms.
I compare published, negotiated, and corporate fares to support accurate pricing and suitable travel options. I also issue ticket and ancillary-service invoices, verify payments, and investigate discrepancies between supplier and company records.
At HANS TRAVEL, I managed leisure and staff travel arrangements and monitored Amadeus queues, resolving booking discrepancies and helping prevent Agency Debit Memos. I also maintained sales reports and operational records while handling personal data in compliance with GDPR.
Earlier, I supported travel agencies with Amadeus entries, PNR management, ticketing, reissues, and refunds at AMADEUS. At LUFTHANSA, I advised Italian travel agencies on fares and ticketing procedures and handled customer requests involving refunds, changes, and cancellations.
