At ASH, I check in KM Malta Airlines passengers using the airline’s Departure Control System and verify travel documents against airline and airport requirements.
I also process baggage and issue boarding passes, while helping passengers with seat assignments, connections, and travel questions. I assist passengers who need additional support, including those with reduced mobility.
At TECH MAHINDRA, I led a team focused on daily operational targets, quality, and productivity. I monitored performance, coached team members, handled escalations, and supported new employee training.
At OMEGA HEALTHCARE, I designed and delivered training on prior authorization processes and maintained supporting documentation. Earlier, as a Senior Executive at INFINX PVT, I handled eligibility and benefits verification and prior authorization requests.
