At BIScience, I lead Customer Success for a strategic enterprise portfolio across EMEA and North America, delivering 125% NRR, €600K+ in annual expansion, and 0% churn for top-tier accounts over three consecutive years.
I've built health-scoring, stakeholder-mapping, onboarding, and retention frameworks that reduced time-to-value by 35% and improved CSAT. As the primary Voice of Customer to Product, I've helped shape three roadmap features and GTM priorities.
My background spans enterprise accounts, channel partnerships, business development, and systems engineering at BIScience, Sisense, Tufin Technologies, and Dell EMC. I partner closely with Sales and Product to turn consultative customer engagement into durable growth.
