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Alesh Fate

@aleshfate

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I grow enterprise SaaS revenue through strategic account leadership, QBRs, health scoring, and renewals.

India

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What I'm looking for

I'm seeking a Senior CSM or Enterprise Account Manager role with stronger growth scope, where I can grow strategic SaaS accounts through executive relationships, data-driven QBRs, health scoring, renewals, and expansion.

I've led 60+ enterprise SaaS accounts across US and APAC markets at AV IT Business Solution and QuestionPro, owning customer outcomes from onboarding through renewal and expansion.

At AV IT, I maintained NRR above 100% and drove 20–30% ARR expansion through QBR-led upsell and cross-sell motions. I built a usage, engagement, and CSAT health-scoring framework that enabled proactive intervention 60–90 days before renewal risk.

At QuestionPro, I delivered approximately 30% ARR expansion by identifying adoption gaps in Salesforce and HubSpot, presenting ROI and roadmap alignment in C-suite EBRs, and partnering across Sales, Product, Marketing, and Legal. I also mentored junior CSMs on QBR delivery and account planning.

Earlier, I closed enterprise deals at WhiteHat Jr., led business development and marketing at FoilCraft, and managed strategic cloud and big-data accounts at CloudAge. I'm now focused on a Senior CSM or Enterprise Account Manager opportunity with stronger growth scope.

Experience

Work history, roles, and key accomplishments

Senior Customer Success / Account Manager

AV IT Business Solution Pvt. Ltd.

Mar 2023 - Jan 2026 (2 years 10 months)

Maintained NRR above 100% and drove 20-30% ARR expansion via structured upsell/cross-sell motions. Built a health-scoring framework and ran monthly EBRs/QBRs with C-suite stakeholders.

NRR ARR Expansion Health Scores QBR EBR Renewal Planning Salesforce HubSpot Gainsight ChurnZero Intercom Looker AI Assisted QBR Preparation Notion AI Jira Confluence

Senior Customer Success Manager

QuestionPro

May 2021 - Mar 2023 (1 year 10 months)

Owned full lifecycle for 60+ enterprise accounts across US and APAC, delivering ~30% ARR expansion through upsell and cross-sell. Presented ROI data in C-suite EBRs and built churn-prediction health tracking model.

Customer Success ARR Expansion Upselling Cross Selling Salesforce HubSpot QBR EBR Churn Prediction Health Scores Mentorship

Enterprise Sales Manager

WhiteHat Jr. (BYJU'S)

Jul 2018 - May 2021 (2 years 10 months)

Closed enterprise B2B deals in the edtech sector, consistently exceeding quarterly revenue targets while managing mid-market and Fortune 500 client relationships.

Enterprise Sales B2B Sales Customer Relationship Management Revenue Growth

Head of Business Development & Marketing

FoilCraft

Aug 2015 - Jun 2018 (2 years 10 months)

Led cross-functional BD and marketing teams, building strategic account relationships and go-to-market plans for new regional territories.

Business Development Marketing Strategic Accounts Go To Market Strategy Team Leadership

Strategic Account Manager

CloudAge

Mar 2013 - Jul 2015 (2 years 4 months)

Managed strategic accounts across cloud and big-data infrastructure clients, supporting technical stakeholders through pre-sale and adoption phases.

Cloud Technology AWS Hadoop Big Data Strategic Account Management Pre Sales

Education

Degrees, certifications, and relevant coursework

Pune University

Bachelor of Business Management, International Business

Pursued a Bachelor of Business Management with a focus on international business, covering global trade, international market strategy, and cross-cultural business communication.