Open to opportunities

Alen Relatic

@alenrelatic

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Results-driven digital strategist passionate about AI-driven solutions.

Germany

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What I'm looking for

I am seeking remote-first opportunities that leverage my expertise in AI-driven operations and product design.

I am a results-driven digital strategist with over 5 years of remote experience in the fast-paced iGaming and eCommerce sectors. My passion lies in AI-driven solutions, gaming, eCommerce automation, and no-code systems. Recently, I launched a fully AI-structured Shopify store called Snappyfy, which includes automated pricing, analytics, and product research flows. My adaptability, collaboration skills, and attention to detail have been key to my success in managing complex projects.

Throughout my career, I have directed projects with remote teams, managed integrations for various platforms, and executed dynamic pricing strategies. My experience includes leading a team of 15-20 developers at Condor Gaming, where I oversaw critical deployments and maintained WordPress sites. I take pride in my ability to create effective VIP retention campaigns and generate new affiliate leads, consistently exceeding targets and amplifying brand reach.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Snappyfy

Jan 2025 - Present (6 months)

Structured, launched, and optimized a fully remote, AI-assisted Shopify brand. Managed over 10 SaaS tools across automation, pricing, customer experience, and marketing functions.

AI Shopify E Commerce Automation Pricing Strategy Klaviyo Spocket Prisync Buffer

Current

C/CE Category

Current

Helmut Westarp GmbH

Jul 2024 - Present (1 year)

Managed disposition and assisted with fleet management for C/CE category vehicles. Oversaw logistics and ensured efficient operations within the transport sector.

Logistics Management Fleet Management Disposition Operations Management Regulatory Compliance

Disposition and Assistant Fleet Manager

REMONDIS GmbH

Sep 2022 - Present (2 years 10 months)

Managed disposition and assisted with fleet management for C/CE category vehicles. Oversaw logistics and ensured efficient operations within the transport sector.

Disposition Fleet Management Logistics Waste Management

Safety Officer

REMONDIS GmbH

Mar 2022 - Present (3 years 4 months)

Ensured workplace safety and compliance with regulations as a Safety Officer. Implemented safety protocols and conducted risk assessments to maintain a secure working environment.

Risk Assessment Compliance Workplace Safety Training

Senior Dispatcher

REMONDIS GmbH

Dec 2020 - Present (4 years 7 months)

Coordinated and managed daily dispatch operations, optimizing routes and schedules for efficient service delivery. Supervised a team of dispatchers and ensured timely completion of tasks.

Dispatching Team Leadership Logistics Coordination Scheduling

VIP Account Manager

Condor Gaming

Jan 2017 - Present (8 years 6 months)

Managed VIP client relationships, ensuring high levels of satisfaction and retention through personalized service and exclusive campaigns. Collaborated with CRM and marketing teams to develop targeted strategies.

Customer Relationship Management (CRM)Retention Strategy Marketing Campaigns Client Communication

Project Manager

Condor Gaming

Jan 2017 - Present (8 years 6 months)

Directed projects with a remote team of 15-20 developers across multiple countries, leading QA efforts and overseeing critical deployments. Successfully launched Big5casino from design to implementation, managing all integrations.

Project Management Remote Team Leadership QA Testing Software Deployment Integration Agile Methodologies

Operations and Tech Assistant

Condor Gaming

Oct 2016 - Present (8 years 9 months)

Provided operational and technical support, ensuring smooth functioning of systems and processes. Assisted with various technical tasks and contributed to overall team efficiency.

Technical Support Operations Support Troubleshooting Process Improvement Team Collaboration

Affiliate Lead Assistant

Condor Gaming

Jul 2016 - Present (9 years)

Generated new affiliate leads and amplified brand reach through strategic CRM initiatives, consistently exceeding targets. Supported affiliate marketing efforts and managed partnerships.

Affiliate Marketing Lead Generation CRM Partnership Management Brand Amplification Digital Marketing

Customer Care Representative

Condor Gaming

May 2016 - Present (9 years 2 months)

Provided customer support and resolved inquiries, ensuring a positive customer experience. Handled live chat interactions and maintained high service standards.

Customer Service Live Chat Support Customer Care Problem Solving Communication Conflict Resolution

Sales and Marketing Manager

Pirini-Trade d.o.o.

May 2015 - Present (10 years 2 months)

Managed sales and marketing activities, developing strategies to increase market share and revenue. Oversaw multilingual sales initiatives and expanded customer base.

Sales Management Marketing Strategy Multilingual Sales Market Research Business Development Customer Acquisition

Education

Degrees, certifications, and relevant coursework

University of Josip Juraj Strossmayer Osijek

Associate of Commerce, Commerce

2004 - 2009

Grade: 4

Activities and societies: -

Studied at the Faculty of Economics, focusing on commerce principles and practices. Gained foundational knowledge in economic theories and business operations.