At Deloitte Polska, I worked on ServiceNow IT service management for a Deloitte client, connecting the client and development team. I prepared test scenarios and documentation, ran user acceptance testing, and tracked requests and acceptance criteria through release.
At Henry Meds, I supported telehealth patients and providers remotely. I kept electronic health records accurate and complete under HIPAA, verified patient information, and resolved system access issues.
At AT&T Global, I provided tier 1 and tier 2 support for US fiber internet customers by phone, chat, and email. I diagnosed device and connection faults and documented cases for follow-up.
Alongside my support and operations work, I translate legal and technical documents between English and Polish in my freelance business. I also bring experience teaching English and explaining technical information clearly to non-technical users.
