LOLucky Okosun
@luckyokosun
Technical operations leader with 8+ years scaling IT infrastructure, customer service, and product features.
PolandWhat I'm looking for
I am a versatile, results-driven technical operations leader with over eight years of experience building infrastructure, managing customer service teams, and driving product development across high-growth tech environments.
At Marawin Ltd. (SportyBet) I led full technical setup for 40+ outlets, supported expansion initiatives, and helped scale operations to multimillion-dollar revenue through feasibility studies, procurement, and stakeholder presentations.
I managed and coached large customer service teams—leading a 35-person CSR unit, exceeding SLA benchmarks, and achieving high retention through targeted training, QA, and incentives. I also designed platform features, vendor negotiations, and affiliate support for 200+ clients.
Currently I deliver tailored English instruction while seeking remote or hybrid roles that leverage my expertise in IT systems, customer experience, and education across EMEA and UK&I.
Experience
Work history, roles, and key accomplishments
Native English Teacher
Universus English School
Jan 2023 - Present (2 years 10 months)
Deliver tailored English instruction to professionals and youth, design lesson plans and facilitate hybrid workshops while integrating digital tools to support remote learning.
Complaints Manager
Marawin Ltd.
Jan 2020 - Jun 2023 (3 years 5 months)
Managed a team of 35 CSRs to resolve escalations and exceed SLA benchmarks, implemented coaching and incentive programs, and delivered analytics-driven reports that informed leadership decisions.
Senior Customer Relations Lead
Marawin Ltd.
Jan 2019 - Dec 2019 (11 months)
Trained and developed new CSR hires into top performers, led QA, KPI reviews and retention strategies that achieved a 95% account retention rate while liaising between frontline staff and management.
Technical Head
Marawin Ltd.
Jun 2015 - Dec 2019 (4 years 6 months)
Led full technical setup and procurement for 40+ outlets, enabling platform operations that supported over $50M annual revenue and drove regional expansion through feasibility studies and stakeholder ROI presentations.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Engineering, Computer, Electrical & Electronics Engineering
Completed a Bachelor of Engineering in Computer, Electrical & Electronics Engineering, awarded in November 2007.
University of Benin
Diploma, Computer Engineering
Awarded a Diploma in Computer Engineering in December 1999.
Availability
Location
PolandAuthorized to work in
Job categories
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