Lucky Okosun
@luckyokosun
Technical operations leader with 8+ years scaling IT infrastructure, customer service, and product features.
PolandWhat I'm looking for
I am a versatile, results-driven technical operations leader with over eight years of experience building infrastructure, managing customer service teams, and driving product development across high-growth tech environments.
At Marawin Ltd. (SportyBet) I led full technical setup for 40+ outlets, supported expansion initiatives, and helped scale operations to multimillion-dollar revenue through feasibility studies, procurement, and stakeholder presentations.
I managed and coached large customer service teams—leading a 35-person CSR unit, exceeding SLA benchmarks, and achieving high retention through targeted training, QA, and incentives. I also designed platform features, vendor negotiations, and affiliate support for 200+ clients.
Currently I deliver tailored English instruction while seeking remote or hybrid roles that leverage my expertise in IT systems, customer experience, and education across EMEA and UK&I.
Experience
Work history, roles, and key accomplishments
Native English Teacher
Universus English School
Jan 2023 - Present (3 years 6 months)
Deliver tailored English instruction to professionals and youth, design lesson plans and facilitate hybrid workshops while integrating digital tools to support remote learning.
Complaints Manager
Marawin Ltd.
Jan 2020 - Jun 2023 (3 years 5 months)
Managed a team of 35 CSRs to resolve escalations and exceed SLA benchmarks, implemented coaching and incentive programs, and delivered analytics-driven reports that informed leadership decisions.
Senior Customer Relations Lead
Marawin Ltd.
Jan 2019 - Dec 2019 (11 months)
Trained and developed new CSR hires into top performers, led QA, KPI reviews and retention strategies that achieved a 95% account retention rate while liaising between frontline staff and management.
Technical Head
Marawin Ltd.
Jun 2015 - Dec 2019 (4 years 6 months)
Led full technical setup and procurement for 40+ outlets, enabling platform operations that supported over $50M annual revenue and drove regional expansion through feasibility studies and stakeholder ROI presentations.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Engineering, Computer, Electrical & Electronics Engineering
Completed a Bachelor of Engineering in Computer, Electrical & Electronics Engineering, awarded in November 2007.
University of Benin
Diploma, Computer Engineering
Awarded a Diploma in Computer Engineering in December 1999.
Availability
Location
PolandAuthorized to work in
Job categories
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