Stacy Chitsenga

I’m a life-sciences graduate with a nursing background and hands-on experience working in highly regulated healthcare environments. I focus on accuracy, documentation integrity, confidentiality, and procedural compliance—especially when details must stand up to audit and scrutiny.

In my Client Support Representative role at Teleperformance in Warsaw, I manage large volumes of complex cases that require careful review, verification, and documentation of sensitive information. I investigate discrepancies across multiple systems, initiate appropriate escalations, and maintain detailed, audit-ready records of customer interactions and case outcomes. I also coordinate across multiple departments to obtain, validate, and communicate critical information within defined timelines.

Previously, as a Clinical Intern at Lublin Hospitals in Lublin, I collected, reviewed, and maintained patient documentation in line with healthcare regulations and institutional procedures. I performed quality checks to ensure clinical records were complete, consistent, and reliable, and I supported patient assessments and multidisciplinary documentation processes under supervision. I also contributed to informed consent discussions and ensured confidentiality and information governance while following infection prevention protocols and structured clinical procedures.

Outside clinical work, I bring clear communication and structured follow-through from my time as an English Tutor. I tailor learning programmes to individual needs, track performance against established goals, and communicate complex information effectively to learners from diverse backgrounds.