Aleksandra Hadzic

Prioritised and processed event participant, customer, and partner requests via email, live chat, or instant message. Investigated and resolved queries and tickets efficiently, and provided technical assistance to customers and partners.

Attended to customers by providing product and service information and resolving product and service problems. Kept records of customer interactions, processed customer accounts, and filed documents.

Interpreted during workshops and training of new employees. Provided translation services in a variety of settings and verbally translated written materials with accuracy and timeliness.

Kept records of customer interactions, processed customer accounts, and filed documents. Responded to customer inquiries via phone, email, or chat and identified customer needs to help them use specific features.

Chose content for translation from Spanish to Serbian according to the publication's style and editorial policy. Assigned topics and articles to translators, corrected errors, and performed quality checks.

Bachelor of Arts in Linguistic and Literature with a focus on Spanish and English.