Alekhya Kakumanu
@alekhyakakumanu
I build governed Salesforce AI platforms that deliver measurable enterprise outcomes.
United StatesWhat I'm looking for
At Federal Home Loan Bank of Chicago, I lead the Salesforce and AI platform serving 2,000 member institutions and 30,000+ users. I took Agentforce into production for a federally regulated bank, establishing the evaluation, governance, and release patterns behind it.
I built Agentforce service and sales agents grounded in Data 360, including a service triage agent that delivered 45% faster case resolution and 25% more agent capacity. My 14-dimension evaluation framework uses LLM-as-Judge scoring, golden-dataset regression, drift monitoring, and rollback triggers.
I also unified 10+ enterprise systems through AWS EventBridge, AppFlow, and Lambda, reducing integration cost by 67% and increasing sales opportunity conversion by 35%. I direct 10+ engineers across five Agile squads and align more than 350 stakeholders on platform, identity, data, and investment decisions.
Previously, I led Salesforce engagements at MOURI Tech for global manufacturing, telecom, and automotive clients, delivering CPQ, Field Service, and B2B Commerce outcomes. I write about Agentforce evaluation, AI governance, and Salesforce platform strategy from production experience rather than product marketing.
Experience
Work history, roles, and key accomplishments
Leads Agentforce deployments and AI governance for a federally regulated bank, including evaluation frameworks and token economics. Owns multi-cloud platform serving 2000 member institutions and 30,000+ users, with event-driven integrations and identity management.
Salesforce Engagement & Solution Lead
MOURI Tech
Oct 2021 - Dec 2023 (2 years 2 months)
Led Salesforce consulting engagements for five global enterprise clients across manufacturing, telecom, and automotive, directing 25+ engineers with 100% on-time delivery. Delivered CPQ, Field Service, and B2B Commerce solutions, including post-M&A migrations and integration projects.
Product Consultant - Digital Strategy & CRM
Aug 2020 - Oct 2021 (1 year 2 months)
Owned data mapping and requirements for SAP S/4HANA to Azure migration and led post-migration UAT. Built ERP to CRM integrations using Informatica and Dell Boomi, and delivered proposals for $1M+ transformation pursuits.
Led requirement discovery for a global CRM rollout across 150+ service agents, achieving 100% adoption within six months.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Management Ranchi
MBA, Business Administration
Activities and societies: National Finalist: Mahindra War Room, Yes Bank Transformation Series
MBA from Indian Institute of Management Ranchi, completed in 2020.
National Institute of Technology Raipur
B.Tech, Electronics & Telecommunications
B.Tech in Electronics & Telecommunications from National Institute of Technology Raipur, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Website
alekhyaakakumanu.netlify.appSalary expectations
Social media
Job categories
Skills
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