At Wells Fargo, I integrate Agentforce autonomous agents with Salesforce Flow to automate business processes and support context-aware customer interactions. I also implement Agentforce Service and Sales Agents using custom Topics, Actions, and Prompts.
I develop Apex classes and Lightning components, and architect integrations with MuleSoft, ERP platforms, Pardot, and Einstein Activity Capture using REST and SOAP APIs.
At AFS – Veterans Administration, I designed and implemented a Request Management System using custom objects, Salesforce Flow, and Approval Processes. I also supported delivery from requirements and solution design through deployment and post-production support.
Earlier, as a Salesforce Administrator at Wells Fargo, I administered Salesforce organizations and configured security, data management, and workflow automation. My Salesforce work spans financial services and government.
