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Alejandro Verdugo
@alejandroverdugo
Listing Specialist at Angel Host who optimized short-term rental onboarding and distribution workflows.
MexicoWhat I'm looking for
At Angel Host, I managed short-term rental property onboarding and setup in Guesty, from initial configuration through launch and distribution.
I created and maintained property listings across Airbnb, Booking.com, VRBO, and Expedia. I also refined onboarding workflows and questionnaires to improve operational processes.
As a Guest Services Agent at Angel Host, I supported travelers worldwide, coordinating with property owners and local managers to resolve issues before, during, and after stays.
Earlier, I taught English at Berlitz using the Berlitz Method, and supervised customer service at NomadDesk. I also worked in technical customer support at TaskUs.
Experience
Work history, roles, and key accomplishments
AH
Listing Specialist
Angel Host
Jan 2024 - Jan 2026 (2 years)
Managed end-to-end onboarding and setup of short-term rental properties in Guesty, including listing creation, optimization, and distribution across major OTAs. Improved processes and configured automations to increase efficiency and scalability.
AH
Guest Services Agent
Angel Host
Jan 2023 - Jan 2024 (1 year)
Provided prompt written support to travelers worldwide, resolving issues before, during, and after stays. Coordinated with property owners and managers to ensure positive guest experiences and processed payments and refunds.
Delivered learner-centered English instruction following the Berlitz Method, adapting to individual student needs and goals. Created an engaging classroom environment and maintained high instructional standards.
NO
Customer Service Supervisor
NomadDesk
Jan 2020 - Jan 2021 (1 year)
Supervised and supported a customer service team, providing guidance and performance feedback. Handled escalated complaints, prepared operational reports, and led daily team meetings.
Investigated and resolved technical issues for end-users via phone, email, and chat. Maintained a device testing lab and documented interactions per standard operating procedures.
Education
Degrees, certifications, and relevant coursework
Instituto Politécnico Nacional
Master's degree, Natural Resources and Environment
Master's degree in Natural Resources and Environment from Instituto Politécnico Nacional, completed in 2018.
Universidad de Occidente
Bachelor's degree, Biology
Bachelor's degree in Biology from Universidad de Occidente, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
MexicoAuthorized to work in
Salary expectations
160k+ MXN
Job categories
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