Alejandro Velasquez

Uncertified Medical Interpreter (Bromberg & Associates) Spanish/English: specializing in VRI and OPI modalities. Proven ability to interpret complex medical terminology, diagnoses, and treatment discussions with precision. Dedicated to HIPAA compliance and the highest standards of professional ethics, ensuring high-quality linguistic access for (LEP) populations

OPI, Remote
Expert in providing clear, accurate, and verbatim interpretation for Limited English (LEP) populations and professionals. Extensive experience across Healthcare (Clinical/Intake), Banking, Insurance, 911 Emergency calls, and Customer Service. Proven ability to navigate complex technical terminology while maintaining strict neutrality and confidentiality.

(OPI/VRI) with a proven track record of delivering verbatim interpretation for Limited English Proficient (LEP) populations. Expert in navigating high-pressure environments, including Healthcare (Clinical/Intake), Finance (Banking/SLA), and 911 Emergency Response. Committed to HIPAA compliance, National Code of Ethics, and precise linguistic mediation.

OPI / VRI
Multidisciplinary Interpreter (OPI/VRI):Expert in providing verbatim interpretation for LEP populations across the Medical (Clinical/Intake), Financial (Banking/Insurance), and Public Safety (911/Emergency) sectors. Proven ability to navigate technical terminology while ensuring accuracy and neutrality

Uncertified Medical & Community Interpreter with extensive experience providing accurate, unaltered interpretation for (LEP) individuals. Specialized in high-stakes environments including 911 Emergency Services, Healthcare, Banking, and Insurance. Committed to cultural competency, HIPAA compliance, and maintaining strict neutrality across all OPI platforms.

Omnichannel Customer Success Specialist with expertise in managing high-volume calls, chats, emails, and tickets across diverse lines of business. Proven track record of resolving complex escalations while consistently exceeding KPIs and driving CSAT/NPS scores.

Performance-driven Customer Success Specialist with expertise in delivering tailored service across diverse business lines. Proven ability to align support with client requirements while consistently identifying and executing upselling and cross-selling opportunities to drive incremental revenue growth.

Provided omnichannel customer support via phone, chat, and ticketing, resolving complex client needs with professionalism and efficiency. Supported service operations as a subject matter expert and floor support, focused on meeting KPIs and maintaining high service quality.

Delivered proactive, personalized customer service to drive loyalty and retention within the Customer Retention Team. Used needs discovery and active listening to provide tailored solutions and improve long-term satisfaction.

Designed and implemented innovative teaching strategies to create an engaging, interactive, and supportive classroom environment. Balanced academic rigor with creativity to improve student participation, retention, and overall learning outcomes.

Grade: NA

Activities and societies: NA

Completed LanguageLine Solutions' Video Remote Interpreter web lessons.

Grade: 84/100 (CEFR C2)

Activities and societies: https://www.efset.org/

Completed the EF SET and earned a score of 84/100 (CEFR C2).

Completed LanguageLine Solutions' Spanish Online Interpreter School Week 1 web lessons.

Completed LanguageLine Solutions' Spanish Online Interpreter School Week 3 web lessons.

Completed LanguageLine Solutions' Spanish Online Interpreter School Week 2 web lessons.