MRMelisa Espinoza Ruiz
@melisaespinozaruiz
Bilingual professional with extensive experience in education and interpretation.
HondurasWhat I'm looking for
I am a dedicated bilingual professional with a Bachelor’s Degree in Pedagogy and Educational Sciences from Borcelle University, currently in the graduation process. My career spans over 12 years as an English teacher and more than 3 years working remotely in dynamic environments. I have developed a strong skill set in problem-solving, client communication, and the use of digital tools, which has enabled me to excel in various roles.
In my recent position as a Learning Technology & Analytics Analyst, I supported global users with learning platforms and data analysis, enhancing user experiences across multiple regions including NA, EMEA, LATAM, APAC, and India. My experience as a Remote Medical Interpreter has equipped me with specialized knowledge in medical terminology and HIPAA compliance, allowing me to effectively bridge communication gaps between healthcare providers and Spanish-speaking patients.
Currently, I am seeking a full-time remote position that allows me to leverage my skills in education, interpretation, customer experience, digital media, or NGO-related work. I am passionate about making a positive impact and am committed to delivering high-quality service in every role I undertake.
Experience
Work history, roles, and key accomplishments
Remote Medical Interpreter
MELISA ESPINOZA RUIZ
Apr 2024 - Present (1 year 2 months)
Interpreted between healthcare providers and Spanish-speaking patients, specializing in medical terminology, HIPAA compliance, and culturally sensitive communication. Utilized remote interpreting platforms with professionalism and accuracy.
Learning Technology & Analytics Analyst
Global Learning
Jan 2023 - Mar 2025 (2 years 2 months)
Supported global users with learning platforms and data analysis, facilitating multiregional communication across NA, EMEA, LATAM, APAC, and India. Contributed to trainers' evaluation and coaching.
Project Coordinator | Workshop Facilitator
ONGs in education
Jan 2020 - Dec 2023 (3 years 11 months)
Coordinated projects and facilitated workshops for various NGOs in the education sector. Applied extensive experience in project management and educational methodologies to achieve organizational goals.
Customer Service Representative
Contact Center
Nov 2022 - Jan 2023 (2 months)
Provided bilingual support via phone and chat for US-based clients, resolving technical issues, billing inquiries, and customer complaints. Maintained high-quality service metrics and utilized CRM tools for case tracking and follow-ups.
English Teacher
Alternative Media & Communication Latinoamérica Rompe el Cer
Jan 2009 - Dec 2022 (13 years 11 months)
Taught English to diverse groups of students, developing and implementing effective lesson plans. Fostered a positive learning environment and improved students' language proficiency over more than a decade.
Education
Degrees, certifications, and relevant coursework
USUniversidad Nacional Autónoma de Honduras Valle de Sula
Bachelor’s Degree, Pedagogy and Educational Sciences
Currently pursuing a Bachelor's Degree in Pedagogy and Educational Sciences. This program focuses on educational theories and practices, preparing for a career in teaching and educational leadership.
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
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