Alejandro Petrauskas

I’m a customer-oriented professional with experience in administrative support, customer service, and case management across banking and public service environments. I communicate confidently in Spanish (native) and English (C1), supporting people through phone, email, and in-person interactions.

In my Customer Service Representative role, I assisted individual and business customers with banking services. I helped with account opening, transfers, loans, and fixed deposits, and guided customers through self-service banking systems while resolving inquiries efficiently and accurately.

As an Administrative Intern at the Office of the Ombudsman for Citizens, I supported citizens through phone, email, social media, and in-person channels. I registered, documented, and tracked customer cases in internal systems, escalated complex cases, prepared case information for mediation processes, and contributed to data collection and institutional statistics.

I’m detail-oriented and proactive, and I’m focused on building a long-term career in remote customer support, operations, or AI language evaluation—where my organized approach and commitment to confidentiality can directly improve service outcomes.