Alejandro Garcia
@alejandrogarcia2
I troubleshoot mobile, appliance, and gaming equipment while supporting customers.
United StatesWhat I'm looking for
I've supported customers and technicians across wireless, home-appliance, and gaming environments, resolving technical issues and keeping equipment operating smoothly.
At AM Wireless, I specialized in troubleshooting and optimizing software for mobile devices and computers, diagnosing issues and implementing solutions to improve the user experience.
At Service Quick Inc., I provided Samsung home-appliance troubleshooting and diagnostic assistance to repair technicians, researched technical bulletins, and documented recommendations in Samsung's Pass System.
As a Slot Technician at Yaamava San Manuel Casino, I troubleshoot and repair machine issues, monitor slot areas, handle e-drops and machine claims, document work, and help train new technicians and attendants.
Experience
Work history, roles, and key accomplishments
Sales/Service Representative
ACA Wireless
Jan 2023 - Present (3 years 8 months)
Sold products and services to customers while representing the brand. Serviced existing accounts, obtained orders, established new accounts, identified new markets and customer leads, and pitched to prospective customers.
Slot Technician
Yaaamava San Manuel Casino
Jan 2026 - Dec 2026 (11 months)
Provided professional guest service, maintained and monitored slot areas, and troubleshot or repaired machine issues. Handled e-drops, verified machine claims, assisted with escalated repairs, and documented all work.
Samsung Technical Support Call Center
Service Quick Inc
Jan 2025 - Dec 2026 (1 year 11 months)
Provided troubleshooting and diagnostic assistance to repair technicians for Samsung home appliance products. Researched technical bulletins and repairs, and kept records of call information in Samsung's Pass System.
Sales/Service Representative
AM Wireless
Jan 2019 - Dec 2024 (5 years 11 months)
Specialized in technical support, focusing on troubleshooting and optimizing software for mobile devices and computers. Diagnosed issues, implemented solutions, and ensured seamless functionality to enhance user experience.
Education
Degrees, certifications, and relevant coursework
Chaffey Community College
Computer Support Technician A+, Computer Support Technician
2024 - 2024
Earned a Computer Support Technician A+ certification in December 2024.
Chaffey Community College
Computer Foundation, Computer Foundation
2024 - 2024
Earned a Computer Foundation certification in December 2024.
Chaffey Community College
Associate Degree, Computer Information Systems
2019 - 2024
Completed an Associate Degree in Computer Information Systems, including coursework in programming, networking, and web development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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