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Oswaldo User

@oswaldouser

Message

I troubleshoot and repair PCs while delivering high-level customer and VIP service.

United States

Message

I'm currently diagnosing, repairing, configuring, and upgrading Windows desktop computers and peripherals as an IT Support Technician at Qweerty Gamers.

At Micro Center, I assist customers with purchases, returns, product questions, and checkout while maintaining a 10%+ warranty/protection-plan attachment rate.

My customer-service background includes three years at Disney's Club 33 and 1901 Lounge, where I independently managed lounge operations, member access, reservations, service coordination, and guest concerns.

Previously, as an Assistant Store Manager at GameStop, I supervised daily operations, trained associates, managed inventory and cash reconciliation, and supported sales and customer-service goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Micro Center

Jan 2026 - Present (8 months)

Assist customers with purchases, returns, product questions, and checkout while delivering fast, knowledgeable service. Maintain a 10%+ warranty/protection-plan attachment rate and process transactions accurately.

Customer Service POS systems Sales Upselling Cash Handling

Current

IT Support Technician

Current

Qweerty Gamers

Jan 2026 - Present (8 months)

Diagnosed and repaired desktop computers, resolving hardware, software, and performance issues. Performed component upgrades, system configuration, maintenance, and troubleshooting for Windows PCs and peripherals.

Technical Troubleshooting PC Hardware Support Hardware Software Windows System Configuration

Culinary Cast Member

Disneyland Resort

Jan 2023 - Jan 2026 (3 years)

Delivered high-level food and beverage service to Club 33 members and VIP guests in a luxury hospitality environment. Independently managed operations at the 1901 Lounge, including guest seating, reservations, and service coordination.

Customer Service Hospitality Conflict Resolution Operations Management

Assistant Store Manager

GameStop

Jan 2020 - Jan 2023 (3 years)

Supervised daily store operations and supported a team of associates in meeting customer service, sales, and performance goals. Trained and coached employees on sales techniques, product knowledge, and company procedures.

Team Leadership Corporate Trainer POS systems Inventory Management Loss Prevention Sales