Alejandra Novoa
@alejandranovoa
I lead client success, CRM implementation, and international project delivery.
ColombiaWhat I'm looking for
I've managed international client relationships and end-to-end delivery for Zoho and business-process initiatives at Amazing Business Results, coordinating onboarding, requirements, timelines, documentation, and stakeholder communication.
At Ink Link, I completed over 160 international Meta and Google Ads projects, built structured onboarding processes, managed KPI reporting in Monday.com, and trained clients to optimize AI bots for monthly campaigns. Previously at ADP, I supported two new integrations, trained more than 150 clients and associates, and supervised over 20 clients across Central America.
My background also includes technology implementation at E2E Nearshore Solutions/LinkAmerica, where I coordinated multidisciplinary teams and supervised installation-related risks for more than 200 clients. I work bilingually in English and Spanish, bringing structured planning, client-focused communication, and practical process improvement to every project.
Experience
Work history, roles, and key accomplishments
Account Manager
Amazing Business Results
May 2026 - Aug 2026 (3 months)
Managed client relationships and coordinated end-to-end delivery of Zoho and business process initiatives, acting as a primary point of contact between clients and internal teams. Led onboarding, requirements gathering, project follow-up, stakeholder communication, and delivery coordination.
Operations Manager
Ink Link
Sep 2024 - May 2026 (1 year 8 months)
Led structured onboarding and project launches, developing tailored proposals aligned with client vision and budget. Ensured high-quality delivery within timelines, managed KPI reporting using Monday.com, and supported a Founder/CEO directly.
Led and developed strategies for successful project completion and client relationships. Supervised and monitored colleague performance, structured continuous improvement methodologies, and managed communication and positioning at the service level.
Project Manager - HAAS
E2E Nearshore Solutions
Jan 2021 - Dec 2022 (1 year 11 months)
Evaluated and coordinated end-to-end technology implementation and operational processes, including resource allocation, stakeholder coordination, timelines, budgets, and delivery. Managed multidisciplinary teams and monitored risks, implementing preventive and corrective actions.
Personalized English Teacher
TGS
Jan 2019 - Apr 2022 (3 years 3 months)
Structured lesson plans for personalized classes to students from A1 to B2 level, focusing on each student's professional and personal goals. Developed adaptable teaching methodology to maximize learning potential.
Evaluated agents' English proficiency and designed customized training programs focused on language accuracy, customer experience, and service excellence. Monitored performance through call audits and quality evaluations, ensuring alignment with KPIs.
Education
Degrees, certifications, and relevant coursework
University of Arkansas
Certificate, English
2019 -
Grade: C1
English (TOEFL) — C1 certification.
Adult Education Center
Certificate, English as a Second Language
2018 -
English as a Second Language program.
Minuto de Dios University
Diploma, Organizational Communication and Digital Marketing
Diploma in Organizational Communication and Digital Marketing.
EF Education First
Certificate, English
Grade: C2
English Certificate — C2 Proficient (SET).
Minuto de Dios University
Bachelor's Degree, Social Communication and Journalism
Undergraduate Degree in Social Communication and Journalism.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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