Open to opportunities

Manuel Mozo

@manuelmozo

Project manager and STEM educator driving operational excellence and measurable process improvements. Fluent in Spanish, English and Portuguese

Colombia

Message

What I'm looking for

I seek a role where I can lead projects or programs, improve processes, coach teams, and apply STEM curriculum expertise in a collaborative, growth-oriented company.

I am a results-oriented project manager and STEM-focused educator with experience leading multidisciplinary teams across customer service, quality assurance, and program design. I bridge classroom instruction and curriculum development while implementing scalable operational improvements.

My background includes managing real-time customer operations, coaching and performance improvement, and coordinating multiple projects simultaneously — from document translation and marketing materials to new business initiatives. I am fluent in English and Spanish and bring strong analytical and problem-solving skills to every role.

I consistently deliver measurable outcomes: optimizing programmatic content, validating technical models, conducting competency assessments, and driving quality KPI adherence through coaching and feedback. I seek opportunities to contribute to dynamic teams where I can continue improving processes and developing people.

Experience

Work history, roles, and key accomplishments

Current

Pedagogical Trainer

Current

Young Engineers

May 2025 - Present (10 months)

Strategic educator and technical specialist for STEM, optimizing program content, validating technical models with construction blocks, and conducting competency assessments in English and Spanish.

STEM Education Curriculum Design Training Delivery

Project Manager

Abba Corp USA

Feb 2024 - Feb 2025 (1 year)

Coordinated diverse teams and multiple concurrent projects, produced translated documents and custom marketing materials, and implemented new business initiatives to improve operations.

Project Management Team Coordination Business Implementation Multitasking

Subject Matter Expert

InTouch CX

Sep 2023 - Feb 2024 (5 months)

Oversaw real-time customer service operations, managed client meetings and escalations, and delivered feedback, coaching, and improvement plans to enhance service performance.

Customer Service Operations Escalation Management Client Communication Coaching Performance Improvement Troubleshooting

Subject Matter Expert

TDCX

Sep 2022 - Aug 2023 (11 months)

Led real-time customer service functions, directed client interactions, resolved issues and managed escalations while implementing feedback-driven performance improvements.

Customer Service Leadership Escalations Performance Coaching Feedback Process Improvement

Quality Analyst

Sutherland Global Services

Aug 2020 - Jun 2021 (10 months)

Evaluated interactions to ensure quality standards and KPIs across multiple business lines, conducted coaching and calibrations, and managed client escalations in Spanish, English and Portuguese.

Quality Assurance KPIs Coaching Calibration Multilingual Communication