At Potluck Caribbean Cuisine, I manage day-to-day restaurant operations, schedule shifts, train new hires, and process payroll. I also handle customer inquiries and complaints to support high guest satisfaction.
As Assistant Banquet Manager at The Jamaica Pegasus Hotel, I scheduled and trained staff, arranged events to client specifications, and handled escalated customer concerns. I also processed weekly salaries for line staff.
At Couples Resorts, I coordinated weddings and private events, built relationships with suppliers, and upsold packages and services. I also managed restaurant reservations, excursions, and guest requests.
