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Aldrin Jade Bansil

@aldrinjadebansil

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Operations and technical support leader who drives excellent customer service through analytics and team leadership.

Philippines

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What I'm looking for

I’m looking for a customer-focused operations or support role where I can lead teams, troubleshoot problems fast, and improve service outcomes using CRM, ticketing tools, and analytics—while partnering with clients and stakeholders to meet business needs.

I lead operations and customer service teams with a focus on service standards and solving real customer needs. At TTEC, I led a team of experts, ensured the site met the client’s business needs, and provided the tools and support required to handle varied inquiries.

I also bring strong technical support experience, specializing in AT&T Mobility support—diagnosing and resolving issues for both Apple and Android devices. I troubleshoot device malfunctions, address software glitches, resolve connectivity problems, and maintain a high commitment to customer satisfaction and technical excellence.

Earlier, I supported Windows customers as part of a Microsoft account team, including technical troubleshooting and customer care such as billing and account-related concerns. More recently, I’ve worked as a virtual assistant cold caller—generating interest, booking appointments, sending follow-up emails, and managing CRM data in outreach workflows.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant Cold Caller

Current

Ascentian International

May 2026 - Present (1 month)

Initiates calls to potential leads for IT staffing and bookkeeping services and secures appointments with decision-makers. Drafts follow-up emails, and manages Ascentiant CRM to track leads, update outreach status, and maintain clean data.

Cold Calling Lead Qualification Appointment Setting Drafting Follow Up Emails CRM Management IT staffing Data Hygiene

Virtual Assistant Cold Caller

KobeArthur

Jan 2024 - Jan 2025 (1 year)

Conducted outbound cold calls to introduce services and generate lead interest. Used persuasive communication to handle inquiries and objections, consistently meeting or exceeding booked appointment and lead conversion targets.

Outbound Calling Cold Calling Lead Generation Appointment Setting Objection Handling Lead Qualification Persuasion Sales Target Achievement

Technical Support / Care

Sutherland Global Services

Jan 2014 - Jan 2016 (2 years)

Supported customers for Microsoft’s account by handling Windows operating system technical inquiries and troubleshooting. Managed customer care needs, including billing and account-related concerns, while guiding customers on Microsoft products.

Troubleshooting Microsoft Account Support Customer Care Billing Support Product Guidance Customer Satisfaction

Operation Manager

TTEC

Led a team of customer service experts to deliver consistently high service quality. Ensured the site met client business needs through effective support and operational oversight.

Customer Service Leadership Team Management Operational Efficiency Client Relationship Management Performance Management

Advance Technical Support

Concentrix

Provided specialized AT&T Mobility technical support by diagnosing and resolving issues for Apple and Android devices. Troubleshot device malfunctions, fixed software glitches, and resolved connectivity problems while maintaining strong customer satisfaction.

Technical Support AT&T Mobility Support Troubleshooting IOS Support Customer Satisfaction