At Meridial by Invisible – Vestwell, I lead and support the payroll team by prioritizing tickets, distributing workloads, and helping manage aging tickets and urgent requests. I also review complex cases and coordinate with onshore and offshore teams to clarify processes and address blockers.
As a Payroll Specialist at Meridial by Invisible – Vestwell, I managed 401(k) deferral changes, EIN validation, Payroll Mismatch, HELD payrolls, and payroll overrides. I used Jira, Confluence, Zendesk, Slack, and Microsoft Office to review and resolve payroll-related tickets.
At Unify CX, I processed and posted payroll on time, performed risk validation and payroll-related reviews, and supported Payroll Advocates with client payroll concerns.
Earlier, I assisted patients and healthcare providers at Optum Global Advantage with benefits, eligibility, coverage, claims, and authorizations. At ConcentrixCVG, I handled customer inquiries and provided solutions.
