Daniel Joseph Umali

Led APAC payroll and benefits operations, ensuring accurate, compliant payroll delivery across multiple countries and providing strategic insights on labor cost management to senior leadership.

Oversaw US payroll processing and integration into financial reporting, ensured compliance with payroll laws, and presented payroll cost and compliance updates to the CFO and senior leadership.

Managed North America payroll, tax, Kronos/EDM systems and US benefits programs, led open enrollment and ensured regulatory compliance across ERISA, ACA, COBRA, HIPAA, and FMLA.

Onboarded and integrated new clients, built long-term relationships, tailored solutions to client objectives, and used data to demonstrate client success and value realization.

Managed APAC/NA/CA payroll operations for multiple countries, resolved escalations, improved processes, led hiring, and ensured SLA adherence and timely, accurate payroll delivery.

Led Employee Services team to meet SLAs and performance goals, coached staff, managed hiring, and contributed to training materials and continuous improvement initiatives.

Served as SME handling escalations, generated operational reports, supported new hires, participated in client meetings, and implemented processes to improve operations.

Processed organizational management requests in SAP, maintaining accurate HR records and supporting structural changes across the client organization.

Handled inbound HR inquiries, resolved payroll disputes, processed payroll transactions in SAP, and provided frontline support to employees and new hires.

Provided inbound customer care for Optus broadband, resolved billing and technical inquiries, handled escalations, and coached team members to improve service quality.

Handled technical support for broadband services, performed troubleshooting for connectivity and device issues, and provided excellent customer experience through effective resolution.

Provided Level 3 technical support for Verizon Online, resolved complex technical issues, and supported frontline teams with escalation handling and knowledge transfer.

Developed and delivered training programs for technical support representatives, conducted assessments, implemented TNA, and tracked trainee progress to certification.

Delivered business and product training for Verizon Online, generated performance and trend reports, and supported operations through coaching and floor support.

Provided customer service for Verizon Online, handled inbound calls, resolved inquiries, and supported new hires with process guidance and escalation handling.

Provided part-time technical support for BSKYB products, handled troubleshooting and customer inquiries while maintaining high service standards.

Performed service crew and cashier duties, delivering excellent customer service and supporting daily operations in high-volume fast-food locations.

Activities and societies: Association of Computer Engineering Student Member; Class President (2002–2004)

Completed a Bachelor of Science degree majoring in Computer Engineering at De La Salle Lipa.

Activities and societies: Class President (2002–2004)

Completed secondary education at De La Salle Lipa.

Completed primary education at Lipa City South Central School.