Open to opportunities

Jeraldine Ramirez

@jeraldineramirez

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Human Resource & Payroll Specialist delivering accurate, compliant payroll and exceptional client experiences.

Philippines

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What I'm looking for

I’m looking for a HR/Payroll role where I can own accurate, compliant payroll, collaborate across teams, and continuously improve processes—while delivering strong employee and customer experience and meeting payroll and service deadlines.

I’m a Human Resource & Payroll Specialist focused on accurate HR and timely pay, managing payroll functions like calculating paychecks, overtime, and withholding taxes while ensuring compliance. I also strengthen payroll processes by tracking inputs, auditing eligibility, and refining the pay/bill workflow.

Most recently at Intelassist (July 2025–December 2025), I interacted directly with US-based employees and owned payroll and time sheeting tracking across 15 US store locations. I coordinated with field staff and internal teams to collect missing timesheets before payroll deadlines, processed payroll adjustments in the system, and audited onboarding forms for tax details, birthdate, and banking info.

Before that, I prepared and submitted payroll checks and maintained payroll records at Rizing HCM, including garnishment order processing and employee inquiry handling for payroll accuracy and compliance. Earlier roles at ADP Philippines included reconciling payroll tax reporting, monitoring quarterly tax filings, and communicating with taxing agencies—experiences that sharpened my compliance mindset, attention to detail, and service orientation.

Experience

Work history, roles, and key accomplishments

HR & Payroll Specialist

Intelassist

Jul 2025 - Dec 2025 (5 months)

Managed payroll and time-sheet tracking for employees across 15 US store locations, ensuring accurate and timely data entry. Audited onboarding and payroll adjustments, calculated overtime and eligible pay/bill amounts, and supported payroll-related special projects including government assistance applications.

Payroll Processing Timekeeping Overtime Calculation Tax Compliance Employee Onboarding

Payroll Specialist

Rizing

Oct 2023 - Mar 2025 (1 year 5 months)

Prepared and submitted payroll checks, collected banking information for direct deposit setup, and maintained payroll records. Processed garnishment orders and handled employee inquiries while ensuring payroll accuracy and regulatory compliance.

Payroll Processing Direct Deposit Garnishments Payroll Compliance Banking Information Verification Payroll Checks Preparation

Customer Service Team Lead

NovaSource Power Services

Jan 2022 - Nov 2023 (1 year 10 months)

Led a customer service team of 10 reps, managing inbound/outbound communications to deliver strong customer outcomes. Generated work order documents and coordinated across departments to meet customer needs and support timely issue resolution.

Customer Service Leadership Team Management Outbound Communications Work Orders SLA Management Customer Experience Management

Account Manager

Adp Philippines

Jun 2019 - Jan 2022 (2 years 7 months)

Developed and maintained client partnerships while reconciling payroll tax reporting and monitoring quarterly tax filings. Communicated with taxing agencies when needed and managed tax update filings and amendments to keep reporting accurate and compliant.

Client Relationship Management Tax Updates Compliance Management Payroll Reporting

Senior Analyst

Adp Philippines

Mar 2017 - Jun 2019 (2 years 3 months)

Provided client support by troubleshooting software issues and ensuring timely case follow-ups to meet service-level agreements. Identified clients-at-risk to support retention efforts and improved resolution speed for assigned cases.

client support Case Management SLA Management Root Cause Analysis

Client Services Executive

Sterlingbackcheck

Sep 2014 - Feb 2017 (2 years 5 months)

Managed client background screening programs aligned to organizational needs and trained clients on system usage. Attended business reviews and ensured timely resolution of client requests to meet SLAs and expectations.

Client Services Client Training Client Business Reviews SLA Request Resolution Customer Support

Senior Process Executive

Cognizant

Apr 2013 - Aug 2014 (1 year 4 months)

Assisted customers with phone, internet, and cable installation inquiries and coordinated with the order management team to support timely fulfillment. Acted as the communication link between customers and internal teams to keep order processing moving efficiently.

Customer Support Order Processing Phone Internet Cable Inquiries

Assistant Team Lead

Aegis Peoplesupport Philippines Inc.

Apr 2010 - Mar 2013 (2 years 11 months)

Led a team supporting student loan payment assistance, guiding associates on customer solution options. Conducted weekly and monthly business reviews to maintain service quality and help clients lower their monthly loan payments.

Team Leadership Customer Solutions Customer Service Operations

Customer Service Representative

Stellar Global Solutions

Sep 2007 - Oct 2009 (2 years 1 month)

Handled inbound calls from Canada to help customers obtain phone numbers for commercial and residential listings in a fast-paced environment. Advanced to a subject matter expert role, providing floor support to new associates.

Inbound Communication Skills Problem Solving Subject Matter Expertise Floor Support