Albu M C

I bring hands-on experience in administrative operations where speed and accuracy matter. As an Administrator at Eco Service Systems LTD, I managed physical and digital documents, handled calls and email workflows, and scheduled meetings to keep leadership’s agenda running smoothly—cutting document retrieval time by 20%.

Before that, I strengthened my judgment and consistency in content risk environments as a Content Moderator for TikTok Information Technologies UK. I reviewed user-generated content against policies, investigated reports, collaborated with other moderators for consistency, and escalated complex cases—improving moderation efficiency and reducing policy violations by 15%.

I also built quality-focused operational discipline through hygiene and team leadership. At Atalian Servest Limited, I helped develop and implement hygiene standards, supervised cleaning and sanitization, trained staff, and performed quality checks, reducing complaints by 30% through new cleaning protocols.

Customer-facing roles rounded out my execution and communication. I supported passengers on high-speed vessels, monitored safety, and improved satisfaction by 10%, and earlier helped grow membership via marketing campaigns and improved team productivity by 10%. Alongside this, I use advanced Microsoft Office and bring data analysis skills with SQL, R, and Tableau, plus basic programming knowledge (HTML, Java, Python).