ALBERT SANJOY Gomes
@albertsanjoygomes
I improve customer operations, seller support, logistics, and warehouse efficiency.
IndiaWhat I'm looking for
I've supported sellers across Amazon's USA, Canada, and Mexico marketplaces, resolving queries through email and chat while managing team scorecards, mentoring new joiners, and creating seller-data reports.
Across Hoichoi Technologies, Torero Corporation, and 123Stores, I've managed customer service, e-commerce store operations, inventory, procurement, shipping, dispatch, and logistics cost optimization. With over eight years in customer relationship management, issue resolution, operations, warehousing, and supply chain functions, I focus on improving processes, customer satisfaction, and operational effectiveness.
Experience
Work history, roles, and key accomplishments
Managed seller queries for USA, Canada, and Mexican marketplaces via email and chat. Oversaw team scorecard, mentored new joiners, and generated reports from seller data.
Senior Executive
Hoichoi Technologies Pvt. Ltd.
Nov 2018 - Jan 2021 (2 years 2 months)
Managed daily customer calls, chats, and emails, and generated reports to calibrate daily functions. Handled the Hoichoi Online Store, including inventory, shipping, logistics, and procurement.
Senior Executive-Shipping and Logistics
Torero Corporation Pvt. Ltd.
Nov 2016 - Sep 2018 (1 year 10 months)
Reported directly to the COO, planned regular purchases, and ensured quality check, packing, and labeling of leather products. Managed barcode generation, forwarding agents, and cost-effective warehouse dispatch.
Senior Associate – Logistics
123Stores INC
Nov 2015 - Oct 2016 (11 months)
Optimized shipping costs and selected best carriers for domestic and international shipments. Handled shipment flow, maintained records, and controlled goods inflow relative to selling capacity.
Processed information as an Information Processing Specialist.
Accountant
Loreto Day School
Feb 2013 - Aug 2013 (6 months)
Handled accounting duties at Loreto Day School.
Fundraiser
ActionAid India
Raised funds for the less fortunate.
Education
Degrees, certifications, and relevant coursework
Sikkim Manipal University
Master of Business Administration, Business Administration
Master of Business Administration degree from Sikkim Manipal University, India, completed in 2016.
St. Xavier's College
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from St. Xavier's College, India, completed in 2011.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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