suraj khatta

Led and mentored a 40-member team handling outbound/inbound calling processes, conducted daily monitoring, performance evaluations, and onboarding training. Managed vendor sourcing, invoice audits, and cost-saving strategies, and secured CSR funding through proposals and pitches to corporate entities.

Managed cross-functional operational processes, ensuring seamless customer service delivery and operational excellence. Supervised support teams, resolved complex escalation tickets, and optimized customer touchpoints to enhance user satisfaction and retention.

Oversaw end-to-end e-commerce logistics operations, managing seller dispatches, courier partner performance, and reverse logistics. Resolved shipping bottlenecks, tracked daily SLA adherence, and improved order fulfillment rates across regional networks.

Managed operational workflows and client support functions to maintain service standards and operational continuity. Facilitated client onboarding, documentation review, and escalation management.

Provided high-quality customer service support, resolving customer inquiries in alignment with international service metrics.

Delivered high-standard international and domestic customer support, managing package tracking, shipment inquiries, and client feedback. Maintained strong client relationship scores and reduced resolution turnaround times (TAT).

Engaged retail customers, addressed product queries, handled after-sales assistance, and supported retail floor operations.

Bachelor of Commerce (T.Y.B.Com) from the University of Mumbai.

Higher Secondary Certificate (H.S.C) from the University of Mumbai.

Secondary School Certificate (S.S.C) from the University of Mumbai.

Post Graduate Diploma in Supply Chain Management from Welingkar Institute of Management Development & Research, Mumbai.