Shriparna User
@shriparnauser
I streamline end-to-end order fulfillment, logistics, and e-commerce operations.
IndiaWhat I'm looking for
I've managed end-to-end order fulfillment for The Horecastore INC, coordinating availability, Odoo purchase orders, vendors, freight, dispatch, delivery, invoicing, escalations, and Square chargebacks across the US.
I redesigned fragmented workflows into structured processes that achieved approximately 90% adherence to a 2–3 business-day shipping turnaround, reduced escalations by 15–20%, and helped build a fulfillment team operating through SOPs and training.
Across Amul Macho, KSE Electricals, and TTK Services, I've improved delivery execution, reduced dispatch lead times and freight costs, and coordinated customer, warehouse, production, finance, vendor, and carrier operations using SAP SD/MM and e-commerce tools.
Experience
Work history, roles, and key accomplishments
Order Fulfilment Manager
The Horecastore INC
May 2025 - Aug 2026 (1 year 3 months)
Owned end-to-end order fulfillment operations across the US, managing order intake, vendor coordination, freight, dispatch, and delivery. Redesigned fragmented processes into structured workflows, achieving ~90% adherence to shipping TAT and reducing escalations by 15-20%.
Senior Executive, Logistics & Supply Chain
J. G. Hosiery Pvt. Ltd.
Nov 2022 - Mar 2025 (2 years 4 months)
Managed pan-India logistics and distribution operations, achieving ~99% on-time delivery. Reduced dispatch lead times by ~30% and optimized freight costs by ~15% through workflow optimization and negotiation.
Senior Executive, Marketing & Logistics
KSE Electricals Pvt. Ltd.
Jun 2016 - Oct 2022 (6 years 4 months)
Managed end-to-end order-to-cash and logistics operations, including order processing, dispatch planning, and delivery tracking. Reduced logistics costs by ~20% and led a GST E-waybill automation initiative.
Customer Support & Administration
TTK Services Pvt. Ltd.
Dec 2009 - Jan 2016 (6 years 1 month)
Managed high-volume customer interactions and escalations, coordinating with internal teams to resolve issues within service standards. Built strong capabilities in customer relationship management and conflict resolution.
Education
Degrees, certifications, and relevant coursework
TTT Academy
Certification, Content Writing
Certified in Content Writing, Copywriting, UX/UI Writing, and Social Media Blogging from TTT Academy.
Calcutta University
Bachelor of Commerce, Marketing
Bachelor of Commerce with a specialization in Marketing Honours from Calcutta University, Kolkata, completed in 2009.
NIIT
Certification, Information Technology
Completed NIIT Swift Netsurf (MS Office, Internet Technologies) and NIIT Maxi Media Graphics from NIIT, Kolkata.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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