At MarketSource Inc., I work as a Technical Support Specialist, monitoring system activity and helping resolve and document system problems. I provide customers with a point of contact for phone and computer issues.
At Salelytics, I researched and resolved technical problems, documented issues, and escalated cases when they were outside the department’s scope. I also assisted with tools and procedures to improve monitoring and escalation.
At GHD, I managed mobility services and products, including MobileIron MDM, mobile devices, and WebEx. I supported provisioning, device repairs and replacements, and service-provider account audits.
Earlier, as an IS Service Technician at GHD, I supported users with hardware, software, and operating-system issues and logged requests in the Service Desk Ticketing system. I’ve also worked in technical support roles at CSS Corp and OSRP LLC.
