ACAlbert Chan
@albertchan
Experienced Global Endpoint Engineer with expertise in macOS solutions.
CanadaWhat I'm looking for
I am an accomplished Global Endpoint Engineer with extensive experience in managing macOS environments and providing technical solutions that drive business success. My journey began with a solid foundation in Electronics Engineering from Centennial College, where I developed a keen interest in networking and systems management. Over the years, I have honed my skills in troubleshooting, documentation, and incident management, ensuring seamless operations across various IT infrastructures.
In my current role at PwC, I lead efforts to resolve complex business challenges, coordinating major incidents and managing escalated support tickets. My previous experience as a Senior Desktop Solutions Specialist at Rogers Communications allowed me to build and update policies within Jamf Pro, ensuring compliance and enhancing the efficiency of our Apple fleet. I take pride in my ability to collaborate with cross-functional teams to implement innovative software solutions that meet organizational needs.
Experience
Work history, roles, and key accomplishments
Global Endpoint Engineer Manager
PwC
Jan 2024 - Present (1 year 5 months)
Currently managing complex business issues and ensuring successful delivery of changes by evaluating documentation from design teams. Responsibilities include resolving escalated support tickets, documenting operational processes, and participating in ITIL processes. Main focus on macOS, iOS, and iPadOS management using Workspace One and Intune.
Senior Desktop Solutions Specialist
Rogers Communications
Oct 2018 - Jan 2024 (5 years 3 months)
Responsible for building and updating policies and configurations within Jamf Pro for enterprise setups. Managed Apple devices and provided Level 3 escalation support for complex troubleshooting. Created documentation for service desk personnel and maintained compliance with patching requirements.
SME Mac Analyst / AV Technician
Loyaltyone
Apr 2015 - Jan 2018 (2 years 9 months)
Led support for all MacOS devices, configuring and deploying Macs using Jamf and SCCM. Provided support for various applications and engaged with technical teams to resolve client issues. Managed inventory and provided AV support for conference rooms.
Network Operation
Beanfield MetroConnect
Mar 2013 - Apr 2015 (2 years 1 month)
Provided technical support for commercial, residential, and data centers. Responsibilities included troubleshooting, configurations, and installations of VoIP and unified communication devices, as well as residential internet services.
Education
Degrees, certifications, and relevant coursework
CCCentennial College
Diploma, Electronics Engineering
2011 - 2013
Building and developing the technical knowledge and foundation required in modern electronics including wireless communications, data communications, microcontrollers and industrial systems. Technical skills include soldering, circuit theory, circuit building, and experience with test and measurement instruments, as well as troubleshooting on software and hardware components. Designing various PCB
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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