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Klaudio Llakaj

@klaudiollakaj

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Pragmatic IT professional specializing in software/hardware, testing, and system/network maintenance.

Albania

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What I'm looking for

I seek hands-on roles in software, QA, streaming or systems operations at collaborative, growth-oriented teams where I can solve technical problems, improve products, and continue developing skills.

I am a pragmatic and reliable IT professional with over five years of hands-on experience in software and hardware development, system and network maintenance, testing, and technical support. I work well independently or as part of a team and communicate clearly with technical and non-technical stakeholders.

My experience includes configuring hardware, software, networks and external devices, monitoring and maintaining computer systems, websites, databases and networks, and providing timely technical support and training. I have performed UAT, written test reports, recreated test scenarios and suggested improvements to make systems more user-friendly.

As a Streaming Engineer and Software Engineer, I configured streaming servers, transcoders, CDNs (Akamai, Limelight, Verizon), and multiple device types (Android, iOS, Tizen), while diagnosing and resolving streaming, transcoder and CDN configuration issues. I also planned product improvements, proposed new features, and contributed to QA and manual testing for multiple projects.

I am continuously learning and committed to professional growth, with strong diagnostic and troubleshooting skills, attention to detail, prioritization and teamwork. I bring a proactive mindset and practical, results-oriented approach to operations, testing and support roles.

Experience

Work history, roles, and key accomplishments

Current

Software Tester

Current

Freelance

Aug 2024 - Present (1 year 3 months)

Provide QA manual testing, recreate test scenarios, analyze results and produce test reports to identify and resolve software defects since August 2024.

Manual Testing Test Reporting & QA Reproducing Issues Postman Jira

Current

Specialist, Territorial Register

Current

Agjencia Kombëtare e Planifikimit të Territorit

Sep 2023 - Present (2 years 2 months)

Configure and maintain computer hardware, software, websites, databases and networks for the national territorial planning agency, ensuring system availability and data integrity since September 2023.

System Administration Network Administration Linux Monitoring Troubleshooting IT Support

Streaming Engineer

Tibo

Mar 2022 - Nov 2023 (1 year 8 months)

Configured and tested streaming servers, transcoders, CDNs and multi-platform devices, diagnosed and resolved CDN and transcoder issues, and delivered test reports improving streaming reliability between March 2022 and November 2023.

Limelight Streaming CDN QA Testing Troubleshooting Test Reporting Akamai

Software Engineer

National Chamber of Notaries of Albania

Jan 2020 - Feb 2022 (2 years 1 month)

Installed and maintained hardware, software and networks, performed UAT and manual testing, produced test reports, trained users and junior staff, and provided ongoing technical support from January 2020 to February 2022.

Software Testing UAT Technical Support System Configuration Training Troubleshooting Test Reporting

Education

Degrees, certifications, and relevant coursework

Luarasi University

Master of Science, Information Technology and Innovation

2021 - 2023

Activities and societies: Engaged in projects and research related to IT product improvement and QA testing.

Master of Science in Information Technology and Innovation emphasizing IT management, innovation, and applied technology solutions.

Canadian Institute of Technology

Bachelor's Degree, Software Engineering

2016 - 2019

Activities and societies: Completed projects including the Noterial Information System of Acts (NISA) and participated in digital marketing training (05/2017–07/2017).

Bachelor's degree in Software Engineering with coursework and projects in software development, testing, and system support.

Gjergj Canco Professional School

Professional Diploma, Professional Electronics

2012 - 2016

Activities and societies: Participated in entrepreneurship and ICT camps; developed a project plan for Young Albanian entrepreneurs (11/2015–12/2015).

Completed a professional electronics program focused on practical electronics and technical skills.