Open to opportunities

Alaysia Kemp

@alaysiakemp

Operations coordinator who manages front desk workflows, high-volume calls, and compliant records to keep teams running smoothly.

United States

Message

What I'm looking for

I’m looking for a role where I can own day-to-day operations, support customers and visitors front-facing, and keep documentation accurate and compliant—ideally in a fast-paced environment that values clear communication and reliable follow-through.

I coordinate front desk operations, scheduling, and high-volume phone interactions while maintaining detailed logs and compliance documentation with strict adherence to safety regulations. I’ve managed visitor flow, monitored access control, and ensured smooth day-to-day operational workflows.

At Spirit Airlines, I handled customer documentation, scheduling updates, and daily operational communications, keeping records accurate through data entry in internal systems. Previously, as a Financial Aide Assistant at SUNY Buffalo State University, I guided students and parents through financial aide processes, processed billing and student paperwork, and maintained organized digital records for 100+ students while verifying documents to meet institutional compliance needs.

Experience

Work history, roles, and key accomplishments

Current

Operations Coordinator

Current

Barrier Free Living

Jul 2023 - Present (2 years 11 months)

Coordinated front desk operations, scheduling meetings, and managing high-volume calls to support daily business needs. Maintained compliance documentation and detailed logs while monitoring visitor flow and access control to ensure smooth operations.

Front Desk Operations Calendar Management Data Entry Compliance Documentation Document Processing Scheduling Microsoft Office Access Control

Operations & Admin Coordinator

Spirit Airlines

Jun 2024 - May 2026 (1 year 11 months)

Coordinated customer documentation, scheduling updates, and daily operational communications in a fast-paced, high-volume environment. Maintained accurate records and data entry in internal systems and provided front-facing support while resolving service-related issues.

Customer Documentation Scheduling Data Entry Front Facing Support Record keeping Internal Systems

Financial Aid Assistant

SUNY Buffalo State University

Jan 2022 - Jan 2023 (1 year)

Guided students and parents through financial aid processes and served as a liaison between administrators, parents, and students. Processed billing and student paperwork, verified documents, and maintained organized digital records for 100+ students in line with institutional policies.

Billing Document Verification Student Records Management Compliance Documentation