Alan Mouzo
@alanmouzo
I resolve complex customer issues and build trusted client experiences across healthcare and e-commerce.
ArgentinaWhat I'm looking for
I've supported healthcare clients at REACH through high-volume outbound interactions, appointment scheduling, payment processing, and accurate CRM documentation. Previously at ALIGHT, I helped employees and beneficiaries navigate complex benefits and pension inquiries using Oracle ticketing and case management systems.
Across BusinessDeveloper LTD and Hy Cite Enterprises, I've managed customer relationships, online sales support, account concerns, and payment solutions while mentoring colleagues and collaborating across teams. I focus on empathetic, solution-oriented communication that improves customer satisfaction and builds long-term trust.
Experience
Work history, roles, and key accomplishments
Sales Associate & Appointment Setter
REACH
Jan 2024 - Present (2 years 7 months)
Manage high-volume outbound customer interactions and appointment scheduling for healthcare clients. Resolve customer concerns using empathy, active listening, and solution-oriented communication.
Supported employees and beneficiaries with complex benefits and pension-related inquiries. Managed sensitive customer cases using Oracle ticketing and case management systems.
E-Commerce Specialist
BusinessDeveloper LTD
Jan 2020 - Sep 2022 (2 years 8 months)
Managed customer relationships, lead generation, and online sales support. Improved customer satisfaction through proactive communication and problem-solving.
Customer Service & Sales Associate
Hy Cite Enterprises (Royal Prestige)
May 2016 - Oct 2019 (3 years 5 months)
Delivered exceptional customer support while managing complex customer accounts. Assisted customers with payment solutions and account management.
Education
Degrees, certifications, and relevant coursework
Universidad de Buenos Aires
Medicine
2022 -
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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