Dorothy chepkorir

I am a results-driven travel and customer service professional with hands-on experience in high-volume hospitality and remote support roles. I combine a customer-first approach with precise booking and documentation skills to consistently meet performance targets.

At Giftmart Hotel I processed reservations, handled phone and in-person inquiries, upsold packages, and resolved complaints to maintain strong satisfaction rates. I consistently met daily booking and service targets while collaborating effectively with front office teams.

As a freelance virtual assistant I managed email communications, coordinated online bookings, maintained accurate digital filing systems, and assisted with scheduling and basic system testing. I bring experience supporting remote clients and adapting quickly to new tools and platforms.

I hold a Bachelor of Education (Mathematics & Business), a Certificate in Virtual Assistance, and ongoing CPA studies; I am proficient with Microsoft Office, online booking systems, and basic GDS familiarity, and seek to contribute dependable travel sales and reservation support.