Alaa Fard Mujtahid
@alaafardmujtahid
I resolve customer inquiries across email, chat, WhatsApp, and Zendesk while supporting client decisions.
EgyptWhat I'm looking for
At ASC (Al-Sirah International Center/Museum), I handle customer inquiries through Zendesk and respond to tickets via email, chat, and WhatsApp.
I resolve customer issues, provide accurate information, and coordinate with internal departments to support timely resolutions. I focus on professional communication and maintaining high customer satisfaction.
Previously, I worked as a cashier at El-Baraka Supermarket, processing purchases, returns, exchanges, and multiple payment methods while balancing the cash register.
During my real estate sales and marketing internship at Real-estate Stock Exchange, I created property advertisements, recommended suitable properties, and guided clients through purchasing decisions.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
ASC (Al-Sirah International Center/ Museum)
Jun 2025 - Present (1 year 2 months)
Handle customer inquiries through Zendesk, respond to tickets via email, chat, and WhatsApp, resolve issues, and coordinate with internal departments to ensure timely resolutions.
Education
Degrees, certifications, and relevant coursework
Online Highschool Diploma - USA
High School Diploma, General Education
Earned a GED certificate from an online high school in the USA in June 2022.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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