Abhishek User

I am a Client Support and Customer Success professional with 2+ years managing B2B and B2C accounts, consistently meeting SLA targets and achieving 95%+ CSAT on enterprise accounts. I specialize in ticket management, escalation handling, stakeholder communication, dashboards, MIS, and MBR reporting.

I have led process-improvement projects across client, operations, and product teams, developed SOPs, trained new hires, and supported implementation of scalable solutions. I serve as a primary POC for operations, coordinating external support needs and resolving client-controllable failures.

My approach blends empathy and data-driven decision making — using SQL, Excel, and CRM/ticketing tools (Freshdesk, Zendesk, Zoho) to analyze issues, measure KPIs, and deliver continuous improvements that boost retention and service quality.