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Akshay S

@akshays2

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Technical Support Engineer at Addverb Technologies supporting WMS and WCS production systems for global customers.

India

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At Addverb Technologies, I provided L2/L3 production support for WMS and WCS warehouse automation solutions across customer environments. I investigated incidents using Linux logs, Kubernetes, Docker, Grafana, SQL, and MongoDB, and supported deployments and production releases.

Previously, I led robotics automation projects for automotive clients at JBM Group [NMPL], programming systems from Fanuc, Nachi, Yaskawa, Panasonic, and Kuka. At Accenture Services, I supported customers and application data flows using Linux, shell scripting, and Windows troubleshooting.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

Addverb Technologies

Apr 2025 - Aug 2026 (1 year 4 months)

Provided L2/L3 production support for WMS and WCS warehouse automation solutions for 20+ global customer environments. Investigated production incidents through application and Linux logs, Kubernetes pods, Docker containers, and Grafana dashboards.

WMS WCS Linux Kubernetes Docker Grafana Azure REST APIs Postman SQL DBeaver MongoDB BASH Incident Management RCA SOPs

Executive Engineer

JBM Group

Apr 2022 - Aug 2024 (2 years 4 months)

Led automation projects for automotive clients including Maruti Suzuki, PSA, Tata, Volkswagen, and Mahindra. Programmed and operated industrial robotic systems from Fanuc, Nachi, Yaskawa, Panasonic, and Kuka to streamline processes.

Robotics Fanuc Nachi Yaskawa KUKA Panasonic Teach Pendant Programming Project Management Stakeholder Coordination Business Analysis

Associate Software Engineer

Accenture Services

Aug 2014 - Jun 2015 (10 months)

Supported customers through email, chat, and remote support using Linux, shell scripting, and Windows troubleshooting. Debugged and resolved application/system issues and supported end-to-end data flows for teams providing application support.

Linux Shell Scripting Windows Troubleshooting Application Support Debugging Customer Support

Education

Degrees, certifications, and relevant coursework

Delhi Technological University

M.Tech, Software Engineering

Pursuing M.Tech in Software Engineering at Delhi Technological University.

Jaypee Institute of Information Technology

B.Tech, Electronics & Communication Engineering

Grade: 69%

Completed B.Tech in Electronics & Communication Engineering with 69% marks.

Delhi Public School Mathura Road

Class XII, Science

Grade: 84%

Completed Class XII in Science with 84% marks.

Apeejay School

Class X

Grade: 93%

Completed Class X with 93% marks.

Coursera

Generative AI for Everyone, Generative AI

Completed the Generative AI for Everyone certification on Coursera.

Indian School of Business

Certificate in Applied Business Analytics, Applied Business Analytics

2024 - 2024

Completed a Certificate in Applied Business Analytics from ISB Hyderabad, covering predictive analytics, text analytics, and data-driven decision making.