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Akshay Nawale

@akshaynawale

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Change Manager focused on ITIL-driven, data-informed change delivery.

India

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What I'm looking for

I seek a change-management role in a reputable organization where I can lead ITIL-based change programs, drive stakeholder alignment, improve release readiness, and deliver measurable reductions in risk and disruption.

I am an ITIL-certified Change Manager with seven years of experience driving change in complex IT environments, primarily across BFSI and healthcare domains.

I have led 300+ changes using ServiceNow and ITIL practices, achieving 97%+ successful transitions and improving change turnaround by 25% through process optimization.

My strengths include stakeholder management, CAB facilitation, risk assessment and mitigation, CMDB implementation, and release readiness—delivering projects with 100% SLA adherence and measurable reductions in emergency changes and failure rates.

I focus on communication, training, and continual improvement—introducing 4-eye reviews, enhancing RCA closure efficiency, and reporting actionable KPIs to leadership to ensure predictable, low-risk change outcomes.

Experience

Work history, roles, and key accomplishments

Current

Change Manager

Current

UST Global

May 2024 - Present (1 year 5 months)

Manage full change lifecycle for a BFSI client, chair CAB/ICAB meetings, enforce ITIL-compliant controls and reporting, and deliver 4-eye reviews and rollback plans to ensure successful, audit-ready changes.

ITIL Change Management ServiceNow CAB Facilitation Risk Assessment

Senior Software Engineer

Apexon

Jul 2022 - Mar 2023 (8 months)

Led change management strategies for large-scale projects, conducting impact assessments, stakeholder mapping, and readiness evaluations to ensure minimal disruption and successful adoption.

Change Management Stakeholder Management Impact Assessments Risk Mitigation Training

Associate Consultant

Capgemini

Mar 2018 - Dec 2021 (3 years 9 months)

Managed incident and change processes for healthcare projects, acted as MIM point of contact, improved incident resolution SLAs, and supported change adoption through documentation and stakeholder engagement.

Incident Management Change Management Service Desk SLA Stakeholder Engagement Problem Management ITSM

Service Desk Engineer

Capgemini

Mar 2017 - Mar 2018 (1 year)

Provided first-line technical support, diagnosed and resolved hardware/software/network issues, managed incidents in the service tool, and configured workstations to meet user needs.