Rakshit Sharma
@rakshitsharma3
Change Manager at BT overseeing multiple contracts and driving change initiatives to successful delivery.
IndiaWhat I'm looking for
At British Telecom (BT), I oversee multiple contracts as a Change Manager and drive change initiatives to successful delivery. I use ServiceNow, Jira, and BMC Remedy to streamline change management processes.
Earlier, I supported service desk and PMO operations at Tata Consultancy Services (TCS), managed service requests at Capgemini (Altran), and handled customer support at Zomato. My work has included IT service management, incident handling, and process improvement.
Experience
Work history, roles, and key accomplishments
Lead Change Manager overseeing multiple contracts and driving change initiatives to successful delivery. Collaborated with cross-functional teams to minimize disruption and ensure service continuity.
Provided expert service desk support for Suncorp Project, resolving technical issues efficiently. Transitioned into project management responsibilities, supporting PMO operations and driving process improvements.
Managed Service Requests for the Cisco Backoffice team, ensuring timely resolution and customer satisfaction. Engaged in technical troubleshooting, later specializing in Security with Cisco Registered Envelope Service (CRES).
Customer Service
Zomato
Jun 2018 - Sep 2019 (1 year 3 months)
Delivered excellent chat-based customer support, handling high volume queries. Promoted via IJP; managed ticketing and query resolution using Zendesk and Helpscout systems.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
MBA (Master of Business Administration), Business Administration
Grade: 62.97%
Pursued an MBA (Master of Business Administration) at Indira Gandhi National Open University, achieving 62.97%.
University of Delhi
B.Com (Bachelor of Commerce), Commerce
Grade: 55%
Completed a B.Com (Bachelor of Commerce) at the University of Delhi, achieving 55%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Interested in hiring Rakshit?
You can contact Rakshit and 90k+ other talented remote workers on Himalayas.
Message RakshitGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
