At T-Systems ICT India Pvt. Ltd., I steer infrastructure change governance across Build and Run activities, chairing CABs and assessing risk for Significant and Major Changes.
I designed and maintain Power BI and ServiceNow governance dashboards that track change outcomes and SLA compliance, reducing reporting cycles by 40%. I also established the Production Quality Charter and delivered ITIL training to 500+ technical delivery personnel.
At Siemens Limited, I governed change and risk workstreams for 700+ monthly operational changes and 1,200+ system updates. Standardized approval gates and stakeholder training helped decrease unauthorized and non-compliant changes by 25%.
Across infrastructure transformation projects, I governed cloud migration and data center relocation work, including rollback planning and change coordination. These projects achieved zero critical incidents during a cloud cutover and 99.9% service availability during a relocation.
