Open to opportunities

Akshay Jain

@akshayjain2

Message

I improve automotive customer experience, sales operations, and team performance through data-driven leadership.

India

Message

At JSW MG Motor India, I manage customer complaints, CX KPIs, dealership CRM coordination, and improvement initiatives to reduce escalations and strengthen customer satisfaction.

Previously at Allianz Partners India, I led Volvo Cars India CRM operations and online direct sales with a team of 30+ associates. I've mapped customer journeys, built CX strategies, managed escalations and SLAs, presented performance dashboards to leadership, and mentored teams to deliver customer-centric outcomes.

Experience

Work history, roles, and key accomplishments

Customer Experience and Inside Sales Professional

Unknown

Customer Experience and Inside Sales professional with expertise in CX, Customer Journeys, NPS, CSAT, and global customer handling across India, US, UK, and Canada. Specializes in improving customer satisfaction, driving retention, and boosting revenue through data-driven insights and relationship management.

Customer Experience Customer Journey NPS CSAT Inside Sales Data Driven Insights Relationship Management Global Customer Handling