Open to opportunities

Akshay Jain

@akshayjain

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Experienced process executive with strong customer support skills.

India

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth in a supportive environment.

I am a dedicated professional with over five years of experience in customer support and payroll processing. My journey began at Genpact, where I honed my skills in handling insurance claims and providing exceptional service to clients. I excelled in managing customer inquiries and utilizing advanced Excel functions to streamline processes.

At Champ Info Software, I took on the role of Senior US Payroll Executive, where I was responsible for ensuring accurate payroll processing for US employees. My attention to detail and ability to communicate effectively with clients helped me build strong relationships and maintain high levels of satisfaction. I am committed to continuous improvement and thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

Process Executive

Exl Services Ltd.

Mar 2024 - Dec 2024 (9 months)

Managed customer queries via calls and emails, resolving issues for frustrated clients. Performed back-office tasks, including document preparation using Microsoft Excel and Word.

Customer Support Microsoft Excel Microsoft Word Back Office Operations

Senior US Payroll Executive

Champ Info Software

May 2023 - Mar 2024 (10 months)

Managed US employee payroll, ensuring timely and accurate processing by verifying timesheets and employee details. Conducted multiple follow-ups via call, email, and text to secure necessary documentation for payroll runs.

Payroll Payroll Processing Microsoft Excel

Process Associate

Genpact

Mar 2019 - Nov 2021 (2 years 8 months)

Worked in the insurance department, handling claims for Travelers company by contacting injured employees to confirm injury details and return-to-work dates. Performed complex calculations using advanced Microsoft Excel features, including Pivot Tables, Macros, VLOOKUP, and HLOOKUP.

Claims Customer Support Microsoft Excel Pivot Tables HLOOKUP Advanced Excel