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Dimple Singh

@dimplesingh

Detail-oriented compliance and investigations specialist with seller support expertise.

India
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What I'm looking for

I seek a data-driven compliance or investigations role where I can apply root-cause analysis, cross-functional collaboration, and process improvement to reduce risk and drive operational efficiency.

I am a detail-oriented professional with 2.4 years of hands-on experience in Seller Partner Support at Amazon, where I provided operational and strategic assistance across account health management, escalations, FBA shipment investigations, and high-value reimbursement approvals.

I have a proven record in root cause analysis and risk & compliance reviews, reducing costs by preventing fake claims and improving seller satisfaction through clear guidance on listings, returns, and inventory management.

During a planned caregiving break I proactively upskilled, completing certifications in SQL, Excel, Power BI and Google Data Analytics while working on projects to strengthen my technical capabilities for data-driven investigations.

I collaborate effectively with cross-functional teams, maintain professional ethics in risk-prone settings, and seek roles where I can apply my compliance, investigation, and stakeholder-management strengths to drive process improvements and measurable operational impact.

Experience

Work history, roles, and key accomplishments

SE

Caregiver

Self Employed

Aug 2024 - Jun 2025 (10 months)

Provided dedicated caregiving support while completing certifications in SQL, Excel, and Power BI and executing side projects to strengthen technical skills for career re-entry.

Amazon logoAM

Seller Partner Support Associate

Apr 2022 - Jul 2024 (2 years 3 months)

Provided end-to-end support to 45–55 sellers, resolving high-priority listings, returns, claims, and payment issues within SLA timelines and improving seller satisfaction to 80%. Performed root cause analysis on FBA shipment discrepancies and processed accurate reimbursements, reducing cost on false claims by 5%.

Education

Degrees, certifications, and relevant coursework

Narsee Monjee Institute of Management Studies logoNS

Narsee Monjee Institute of Management Studies

Master of Business Administration, Finance

2025 -

Enrolled in an online MBA program with a specialization in Finance from June 2025 to June 2027.

BC

Bhavans Vivekananda Degree College

Bachelor of Science, Biotechnology

2018 - 2021

Grade: CGPA: 8.13

Completed a Bachelor of Science in Biotechnology with a CGPA of 8.13 from June 2018 to October 2021.

SW

St. Francis College for Women

Intermediate, BiPC (Intermediary Science)

2016 - 2018

Grade: 87.1%

Completed intermediate (BiPC) studies from June 2016 to April 2018 with a percentage score of 87.1%.

SS

St. Paul’s High School

High School Diploma, High School

Grade: 90%

Completed high school education with a percentage score of 90% (April 2016).

Tech stack

Software and tools used professionally

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Dimple Singh - Caregiver - Self Employed | Himalayas