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Jayeta Sarkar

@jayetasarkar1

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Investigation Associate at Amazon who reviewed 11,000+ cases with 99.4% decision accuracy.

India

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What I'm looking for

I'm open to remote work and relocation, and interested in opportunities across Customer Operations, GRC, and Financial Crime Prevention.

At Amazon, I investigated 11,000+ cases for risk indicators, transaction anomalies, and compliance breaches, maintaining 99.4% decision accuracy. I also reviewed workflows and simplified steps that helped the team work 25% faster.

At Blue Cross Laboratories Pvt. Ltd., I managed client account relationships, resolved customer queries and escalations, and supported sales and marketing activities. I also tested Amazon Party Rock AI against SFS investigation scenarios and validated its recommendations against SOP requirements.

Experience

Work history, roles, and key accomplishments

Investigation Associate

Amazon

Feb 2025 - Aug 2026 (1 year 6 months)

Investigated 11,000+ cases for risk indicators, transaction anomalies, and compliance breaches, maintaining 99.4% decision accuracy. Reviewed workflows and simplified steps, enabling the team to work 25% faster through process redesign.

Case Investigation Risk Assessment AML KYC Transaction Monitoring Compliance Root Cause Analysis Process Improvement SLA TAT Audit Trails Data Validation Excel SQL

Sales and Marketing Manager

Blue Cross Laboratories Pvt. Ltd.

Aug 2017 - Feb 2021 (3 years 6 months)

Managed end-to-end client account relationships, handling inbound queries, verifying customer information, and resolving escalations. Supported sales proposals, direct marketing campaigns, trade shows, and business development activities.

Customer Relationship Management Query Resolution Escalation Management Stakeholder Coordination Sales Support Marketing Campaigns Business Development