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Akinyode Eniola oluwaseun

@akinyodeeniolaoluwas

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Customer Support Specialist at Uvest, resolving client inquiries and coordinating partnerships with 3 mortgage banks.

Nigeria

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What I'm looking for

I'm transitioning into a dedicated remote customer support role and am open to remote and global opportunities. I'm deepening my customer support skills through an active Virtual Assistant mentorship program.

At Uvest, I serve as a primary contact for prospective and existing clients, resolving inquiries by phone, email, and messaging. I also facilitated partnership agreements with 3 mortgage banks.

At Enols Foods and Kitchen, I handle customer orders, feedback, and issue resolution. I built a loyal customer base through consistent communication across calls, messages, and social platforms.

Across roles in real estate, hospitality, and financial services, I've handled client inquiries, coordinated follow-ups, and maintained accurate interaction records. At Lcredit, I managed customer accounts and documented sensitive payment conversations.

I'm ALX-certified in Virtual Assistance and Wave-certified in CRM, and I'm deepening my customer support skills through a Virtual Assistant mentorship program. I'm open to remote and global roles.

Experience

Work history, roles, and key accomplishments

Current

Business Development Manager

Current

Uvest

Feb 2026 - Present (7 months)

Serves as a primary point of contact for clients, resolving inquiries via phone, email, and messaging. Manages client accounts, facilitates partnership agreements, and collaborates with cross-functional teams to improve client experience.

Client Relations Customer Support CRM Communication Skills Documentation Stakeholder Management

Current

Founder & Customer Relations Manager

Current

Enols Foods and Kitchen

Jan 2021 - Present (5 years 8 months)

Owns end-to-end customer relations for a food business, handling order inquiries, feedback, and issue resolution. Coordinates and fulfills multiple customer orders weekly, building a loyal customer base through professional communication.

Client Relations Order Management Communication Skills Social Media Problem Solving

Project Manager Associate

Uvest

Nov 2025 - Jan 2026 (2 months)

Coordinated daily communication between management, vendors, and clients, ensuring accurate handoffs and timely resolution of requests. Maintained detailed records and follow-up trackers to support accountable client service.

Project Coordination Communication Skills Documentation Client Services Follow up

Client Relations Consultant

Uvest

Jun 2025 - Nov 2025 (5 months)

Handled high volume of client inquiries via phone, email, and in-person channels, providing accurate information and personalized guidance. Coordinated client appointments and maintained proactive follow-up communication.

Client Relations Customer Support Communication Skills Scheduling Follow up

Brand & Customer Engagement Manager

Gelato Cafe

Feb 2024 - Sep 2024 (7 months)

Supported customer engagement and brand communication initiatives across multiple channels, improving customer touchpoints and experience. Coordinated promotional campaigns and messaging for consistent professional communication.

Customer Engagement Brand Communications Campaign Coordination Marketing

Customer Account & Recovery Specialist

Lcredit

Aug 2023 - Jan 2024 (5 months)

Managed a portfolio of customer accounts, handling sensitive payment conversations with professionalism and empathy. Maintained accurate records of every customer interaction, demonstrating strong CRM and documentation skills.

Account Management Payment Recovery Communication Skills Documentation CRM

Client Support & Insurance Advisor

Leadway Assurance

Feb 2023 - May 2023 (3 months)

Supported clients with policy inquiries and documentation, ensuring accurate information and responsive customer service. Maintained professional client relationships to support satisfaction and service delivery goals.

client support Insurance Advisory Documentation Customer Service