Akinloye Olorunwa

I’m a customer relations professional with over four years of experience supporting enterprise B2B SaaS customers across Africa. I specialize in customer onboarding, account management, stakeholder communication, and cross-functional collaboration to deliver excellent customer experiences.

As Client Relations Lead at Africa’s Talking Limited, I manage onboarding for 5+ new business clients daily and serve as the primary relationship manager for enterprise clients across multiple African countries. I support SMS, USSD, Voice, Airtime, and API solutions, partnering with Engineering to troubleshoot and ensure successful customer implementations.

I also manage Sender ID registration and dedicated short code provisioning by liaising with telecom operators and the Nigerian Communications Commission (NCC). I coordinate with Sales, Product, Engineering, and Operations to resolve complex customer issues, troubleshoot service continuity challenges, and identify opportunities for upselling and cross-selling.

Earlier, I worked as a Customer Service Agent at NPF Microfinance Bank, helping customers resolve mobile banking issues and translating feedback into improvements. I’m also a Community Lead, hosting developer engagement events and mentorship to strengthen API adoption, supported by customer service certifications from Alison.