AAAkin Ade Agboade
@akinadeagboade
Customer service professional with 5+ years' experience in banking, government, and corporate environments.
NigeriaWhat I'm looking for
I am a customer service and administrative professional with over two years' experience delivering high-quality service across banking, government, and corporate settings. I consistently resolve inquiries, manage client relationships, and maintain accurate customer records using CRM systems.
My background includes roles at a commercial bank, a state revenue service, and a corporate events firm where I improved service delivery, handled payment processing and onboarding, and escalated complex cases to appropriate teams. I have a Higher National Diploma in Public Administration and completed a Human Resource Management certificate focused on training, compensation, and organizational discipline.
I bring strong communication, problem-solving, and technical skills (MS Excel, MS Word, Google Workspace) and seek opportunities where I can enhance customer experience, streamline processes, and contribute to organizational goals.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Lotus Bank
Jan 2024 - Aug 2025 (1 year 7 months)
Resolved customer issues promptly and maintained high satisfaction levels while managing and updating customer data in CRM systems and escalating complex cases to improve service delivery.
Customer Service Officer
Cash Crown Global Events
Jan 2016 - Dec 2019 (3 years 11 months)
Promoted services and engaged clients through effective communication, maintained service quality standards, and recommended improvements to enhance service delivery.
Customer Service Officer
Kaduna State Internal Revenue Service
Assisted customers with payment processing and account settlements, guided clients through registration and onboarding, and conducted follow-ups on overdue accounts to improve collections.
Education
Degrees, certifications, and relevant coursework
ALAlison
Professional Certificate, Human Resource Management
2024 - 2024
Completed a Human Resource Management certificate covering training & development, compensation & benefits, and organizational discipline.
Kaduna State Polytechnic
Higher National Diploma, Public Administration
2019 - 2021
Completed a Higher National Diploma in Public Administration focused on administrative practices and public sector management.
Nuhu Bamali Polytechnic
National Diploma, Public Administration
2014 - 2016
Completed a National Diploma in Public Administration covering foundational administrative and organizational topics.
Christ Supreme Academy
West African Senior School Certificate, Secondary Education
2013 - 2013
Obtained the West African Senior School Certificate (WASSCE) with general secondary education credentials.
Makera Model School
First School Leaving Certificate, Primary Education
2008 - 2008
Completed primary education and received the First School Leaving Certificate.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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