Open to opportunities

Akilesh Sooknah

@akileshsooknah

Message

I've delivered first-line IT and network support across telecom, business services, and customer-facing environments.

Italy

Message

What I'm looking for

I'm looking for an environment that encourages me to succeed and grow professionally, where I can use my skills and knowledge appropriately.

I've provided first-line support at Orange Business Services in Mauritius, independently organizing workloads, supporting colleagues, and maintaining a customer-focused approach under pressure.

At MCEM Informatics, I worked on tickets and resolved customer issues. I also worked as a Network Engineer at Kaldera IDOM Technologies, prioritizing assigned activities and improving execution times.

My IT support experience includes phone and email assistance, hardware and software diagnostics, workstation installation, configuration, maintenance, and PC user support through Help On Call Mauritius.

I've also built extensive customer service experience in hotel reception, sales assistance, and call center operations, handling bookings, payments, complaints, technical support, CRM order registration, inbound and outbound calls, and telemarketing.

Experience

Work history, roles, and key accomplishments

Receptionist

Hotel Bernina

Jun 2024 - Jul 2024 (1 month)

Managed guest check-in and check-out processes, handled phone systems, and verified online reservations and availability. Provided welcoming service to arriving guests and processed payments.

Check Out Reservation Management Customer Service Payment Processing

First Line Support Engineer

Orange Business Services

Dec 2019 - Sep 2023 (3 years 9 months)

Organized and executed workload autonomously and efficiently, supported colleagues in assigned tasks, and assisted new hires. Focused on customer satisfaction through service-oriented approach.

Technical Support Customer Service Collaboration Task Management

First Line Support

Stella Telecom

Jun 2019 - Oct 2019 (4 months)

Organized activities based on urgency and workload, supported colleagues, and followed instructions to complete tasks efficiently. Improved execution times for assigned activities.

Technical Support Collaboration Efficiency

User IT Support

MCEM Informatics

Apr 2017 - Jun 2019 (2 years 2 months)

Worked on tickets and resolved client issues.

IT Support Troubleshooting Ticket Management

Network Engineer

Kaldera IDOM Technologies

Mar 2017 - Dec 2017 (9 months)

Organized activities based on urgency and workload, supported colleagues, and followed instructions to complete tasks efficiently. Improved execution times for assigned activities.

Collaboration Efficiency

IT Support/Consultant

Help On Call Mauritius

Jul 2016 - Feb 2017 (7 months)

Provided phone and email assistance to clients on hardware and software usage, identified anomalies using diagnostic tools, and installed and maintained user workstations.

IT Support Hardware Software Diagnostics Installation Maintenance

Sales Assistant

Outremer Telecom

Feb 2016 - Aug 2016 (6 months)

Assisted sales in a friendly, professional, and customer-oriented manner, welcomed and supported clients in finding products, and used sales techniques to effectively present product benefits.

Sales Customer Service Product Knowledge

Call Center Operator

DND Call Ebene

Jun 2015 - Dec 2015 (6 months)

Managed assistance requests and resolved complaints, applied objection handling strategies, and provided pre-sales and post-sales support. Conducted outbound activities to identify prospects and record orders in CRM.

Call Center Customer Service CRM Telemarketing Objection Handling

Call Center Operator

Serviphony

Jan 2015 - Jun 2015 (5 months)

Handled inbound and outbound calls, managed daily call quotas, directed calls to appropriate departments, and resolved complaints collaboratively.

Call Center Inbound Calls Outbound Calling Complaint Resolution

Call Center Operator

Multicontact Curepipe

Aug 2014 - Dec 2014 (4 months)

Managed customer assistance procedures across phone, email, chat, and smartphone, used persuasion and communication techniques to understand clients and resolve conflicts, and administered a client portfolio.

Call Center Customer Service Phone Communication Conflict Resolution CRM

Call Center Operator

BPO Phoenix

Jan 2011 - Aug 2014 (3 years 7 months)

Made calls following scripts, applied objection handling strategies, resolved conflicts through empathetic communication, and made cold calls to expand client base.

Call Center Telemarketing Cold Calling Objection Handling