I am seeking a customer support or customer success role where I can manage global customers, own cases end to end, and deliver high service quality. I prefer remote or hybrid work with clear processes, strong team collaboration, and opportunities for long-term growth and skill development.
AMOpen to opportunities
Aadil Majeed
@aadilmajeed
Customer Support professional with 7+ years at Amazon NA, skilled in investigations, SLA-driven support, and global customer resolution.
IndiaWhat I'm looking for
Customer Support professional with 7+ years of experience supporting global customers in high-volume, SLA-driven environments. Currently working with Amazon North America in a remote role, handling live chat and case-based support with end-to-end issue ownership. Skilled in investigation-led support, root cause analysis, and handling sensitive customer data while maintaining 95%+ CSAT. Experienced in collaborating with risk, compliance, and operations teams to resolve complex cases. Seeking remote roles in Customer Support, Customer Success, or Operations.
Experience
Work history, roles, and key accomplishments
AMCurrent
Worked as a Customer Experience Representative at Amazon North America in a remote, SLA-driven environment. Supported US, UK, and India customers via chat and cases with end-to-end ownership. Reduced contacts by 40% as part of the Search & Rescue team, maintained 95%+ CSAT, trained new hires, and received the Invictus Award for service excellence.
Education
Degrees, certifications, and relevant coursework
DUDesh Bhagat University
M.Tech
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
50k-90k USD
Job categories
Skills
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