As an IT Support Engineer, I have a proven track record of diagnosing and resolving hardware and software issues. With excellent communication skills, I deliver user training and documentation, ensuring smooth operations for end-users. Collaborating with cross-functional teams, I have contributed to IT projects and upgrades, leveraging my technical expertise and commitment to staying current with technology trends. My customer-focused approach guarantees exceptional support and satisfaction.
In my previous role at NTPC – Rajiv Gandhi Combined Cycle Power Plant, I played a key role in creating technical English documentation and provided technical support to ensure successful project outcomes. I also contributed to various aspects of electrical system designing, testing, and troubleshooting. Additionally, during my internship at Webandcrafts, I gained valuable experience in IT support and further honed my skills in problem-solving and collaboration.
I hold a B.E/B.Tech degree in Electrical and Electronics Engineering from Cochin University of Science and Technology, where I achieved a CGPA of 7.59. I have also completed a Python Full Stack Programming skill set from Networkz Systems. With proficiency in programming languages such as HTML, CSS, JavaScript, Python and MySQL, I possess a strong technical foundation.
